Last updated: June 10, 2026
BagBird arranges door-to-door international shipping of luggage and personal effects. We are a booking and logistics platform: physical carriage is performed by our courier partners under their conditions of carriage; your assigned courier is confirmed at the point of purchase. When you book, we generate the shipping label, arrange courier collection from your chosen address and provide tracking through to delivery.
You need an account to book a shipment. You're responsible for keeping your login credentials secure and for all activity under your account. You must provide accurate contact details so we and the courier can reach you about collections and deliveries. We may suspend accounts that breach these terms.
Quotes are based on the route, service, dimensions and weight you enter. If the actual luggage differs materially from what was declared - for example it is heavier or larger - the carrier may re-weigh or re-measure it and we may charge the difference to your payment method, or the shipment may be held until the difference is paid. A booking is confirmed once payment is taken and your label is issued.
You must not ship anything listed on our prohibited & restricted items page. Prohibited items discovered at collection or within the carrier network may be refused, returned at your cost, or surrendered to authorities where required by law, and shipping them may void any protection on the shipment.
You are responsible for the accuracy of your customs declaration, including content descriptions and declared values, and for any duties, taxes or fees levied at the destination. We surface destination-specific customs guidance during booking, but compliance with the import rules of the destination country remains your responsibility. Clearance delays caused by customs authorities are outside our control.
Every shipment includes basic carrier liability of US$100 at no charge. If you purchase optional full-value protection at booking, our liability for loss or damage is limited to the value you declared. In all cases liability excludes prohibited items, inadequately packed items and indirect or consequential losses (such as missed flights or events). Claims must be raised within 21 days of delivery or expected delivery.
Cancellation terms depend on how far your shipment has progressed. Cancelling before collection is free; once your luggage has been collected, the booking is generally non-refundable. The full rules, including how to request a refund, are set out in our cancellation & refund policy, which forms part of these terms.
You agree not to misuse the platform: no fraudulent bookings, no abusive behaviour towards couriers or staff, no attempts to circumvent pricing, referral or protection rules, and no automated scraping or interference with the service. We may cancel bookings and withhold referral credit obtained in breach of this section.
We may update these terms from time to time, for example to reflect new services, carriers or legal requirements. We'll post the updated version here with a revised date, and for material changes we'll notify account holders by email. Continued use of the service after a change takes effect constitutes acceptance.
Questions about these terms? Email us at support@bagbird.com and we'll be happy to help.
