Frequently asked questions

Everything you need to know about shipping your luggage door-to-door with BagBird.

Booking & pricing

Luggage & packing

Collection & delivery

Tracking

Customs

Insurance & refunds

Account & referrals

Still need help?

Our support team replies within one business day.

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Frequently asked questions

Booking & pricing

How do I get a price for shipping my luggage?

How does booking work?

Which delivery services do you offer?

Luggage & packing

What can I send?

Are there size or weight limits?

How should I pack my bag?

Do I need to print anything?

Collection & delivery

Who collects my luggage?

When will my luggage be collected?

Do I need to be home for collection and delivery?

Tracking

How do I track my shipment?

My tracking hasn't updated - should I worry?

Customs

Will I have to pay customs duties?

How do I know what my destination requires?

What customs information do I need to provide?

Insurance & refunds

Is my luggage insured?

How does full-value protection work?

How do I cancel or request a refund?

Account & referrals

Do I need an account to book?

How does the referral program work?

Still need help?

Frequently asked questions

Booking & pricing

How do I get a price for shipping my luggage?

How does booking work?

Which delivery services do you offer?

Luggage & packing

What can I send?

Are there size or weight limits?

How should I pack my bag?

Do I need to print anything?

Collection & delivery

Who collects my luggage?

When will my luggage be collected?

Do I need to be home for collection and delivery?

Tracking

How do I track my shipment?

My tracking hasn't updated - should I worry?

Customs

Will I have to pay customs duties?

How do I know what my destination requires?

What customs information do I need to provide?

Insurance & refunds

Is my luggage insured?

How does full-value protection work?

How do I cancel or request a refund?

Account & referrals

Do I need an account to book?

How does the referral program work?

Still need help?